Terms of Sales


The general conditions of sale, hereinafter referred to as "the GCS", define the rights and obligations of the parties in the context of sales made on the website www.cloralys-bijoux.fr hereinafter referred to as "the site".
They are concluded between Cloralys and persons wishing to place an order for product(s) via the site, hereinafter referred to as "the customer".
Any order made on the website www.cloralys-bijoux.fr requires that the customer accepts beforehand and without reservation the General Conditions of Sale in their entirety. In case of disagreement with the terms and conditions of the General Conditions of Sale, the customer must not use the website.
All orders on the site are subject to these T&Cs. These are subject to change and updates. The conditions applicable to the order of a product by a customer are those in force on the day of the order.


The products offered for sale on the site are those mentioned in the various sections of the home page of the site (rings, earrings, bracelets, necklaces, etc.).
Cloralys reserves the right to modify the content of its online store at any time and without notice, in particular to include or delete references or to modify certain selling prices. The essential characteristics of the products are presented inside each of the product sheets thanks to several photos as well as a detailed description. If the customer has any questions, he can contact Cloralys by email at the following address: contact.cloralys@gmail.com
Attention, the visualization on the site does not always allow to appreciate and to fully restore the colors of the models and/or the materials.
Consequently, Cloralys cannot be held liable for a marginal nuance between the colors or/and materials displayed and the colors or/and materials of the product as delivered. The use of Cloralys products for any illegal or unauthorized purpose is prohibited.


The prices of the products are indicated on the site in euros including VAT, excluding shipping costs, which will be specified and invoiced to the customer during the final validation of his order.
Shipping costs are offered for any delivery in metropolitan France from 70€ of purchase.
Any order placed on the site and delivered outside of France may be subject to possible taxes and customs duties which are imposed when the package reaches its destination. These customs duties and any taxes related to the delivery of an item are the responsibility of the customer and are his responsibility. Cloralys is not required to verify and inform the customer of applicable customs duties and taxes.
Cloralys reserves the right to modify its prices at any time, it being understood, however, that the price appearing on the site on the day of the order will be the only one applicable to the customer.
When the validated order contains one or more erroneous elements (price, description, photo, etc.) Cloralys reserves the right to cancel it and to reimburse it.


The contractual information is presented in French and will be subject to confirmation containing this contractual information no later than the time of delivery. Cloralys reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order, total or partial non-payment of the order in progress, refusal of authorization payment by credit card from banking organisations, non-payment or partial payment. The responsibility of Cloralys can then in no case be engaged in this respect.
Upon validation of payment, the order is registered and becomes irrevocable. The order form will be recorded in the computer registers of Cloralys, themselves kept on reliable and durable media, and will be considered as proof of the contractual relations between the Parties. When he has validated his payment, a confirmation of the order will be sent by e-mail to the customer, to the e-mail address indicated by him at the time of the order.
The information and personal data that Cloralys asks you to provide are reserved solely for its use.


The price of the products and the delivery costs are payable in full by the customer at the time of placing the order.
Payment is made securely by credit card.
The precise list of bank cards accepted is notified to the customer during the payment process. Payments by postal check, bank check, bank transfer, Paypal or administrative mandate are not accepted.


Delivery costs, payable by the buyer, are invoiced in addition to the sale price of the products. The buyer will always be informed before the final registration of his order of the delivery costs related to the said order, and payment will be requested from the buyer for the total amount of the purchase, including the prices of the products ordered plus the shipping cost.
Any order placed on the Cloralys site will be prepared and shipped within 5 to 10 working days as a general rule, except in very exceptional and punctual circumstances, assuming prior information by email for the customer's agreement on another deadline (case of force majeure , annual leave...) The products are delivered to the address indicated by the customer.
I draw your attention to the fact that I am not responsible for an error in your entry of the delivery address at the time of the order. Indeed, if you enter an incorrect delivery address and the package has already been shipped, I will not be able to modify the address, refund you, or send you the same product for free. It is therefore your responsibility to carefully check the delivery address you enter when placing your order.
Delivery times may be affected by strikes, export problems, customs changes and other external problems for which Cloralys cannot be held responsible, or by any other technical problem beyond our control.

Right of withdrawal and Refund:

In accordance with the provisions of article L 121.20 of the Consumer Code, the customer has a right of withdrawal on his order. He has 14 days to withdraw and to return the items. This period runs from the receipt of the goods.
These conditions are not valid on orders of items on sale or on promotion, nor on those benefiting from a promotional or other coupon code.
The return of the goods is carried out at the customer's expense.
The products must be returned in their original packaging, without having been used. The products must be sent by letter followed, and the return costs are the responsibility of the customer.
Upon receipt of the package, Cloralys will judge the perfect condition of the returned goods. No refund or exchange will be accepted if the returned products have been visibly used or damaged by the customer and this use or damage renders the products unfit for sale.
Before returning one or more articles, the customer must contact Cloralys by e-mail contact.cloralys@gmail.com by sending him his order number and an explanation concerning the problem encountered with the jewel.
In the event of exercise of the right of withdrawal, Cloralys will make every effort to reimburse the consumer within a maximum of 14 days. The consumer will then be reimbursed directly to his bank account or by check.

Intellectual property:

All elements of the Cloralys site are and remain the exclusive intellectual property of Cloralys. No one is authorized to reproduce, exploit, redistribute, or even use for any reason whatsoever, even partially, elements of the site whether software, visual or sound.
All texts, comments, works, illustrations and images reproduced on the Cloralys site are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the intellectual property code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the site www.cloralys-bijoux.fr is strictly prohibited whether in the form of a photo, logo, visual or text.
Consequently, any reproduction not authorized by Cloralys will be the subject of an infringement liable to legal proceedings.

Confidentiality and personal data:

The Customer is informed and accepts that his personal data may be collected by Cloralys, which acts as data controller within the meaning of law 78-17 of January 6, 1978 relating to data processing, files and freedoms as amended in January 20, 2017 [and as amended by the General Data Protection Regulation 2016/679 dated April 27, 2016, applicable from May 25, 2018].
"Personal data" refers to information about you as a natural person that you voluntarily provide when making a purchase on the site, or that Cloralys collects as part of your browsing and which allows you to be identified, directly or indirectly. . The Customer's personal data will be kept for the entire duration of use of the service. All the data you provide on the Cloralys site is used to process your orders. You have with the seller a right of rectification, consultation or modification and deletion of the data that you have communicated.
You can send your request:
- by mail: Chloé Salémi - Cloralys, 7 rue du Temps Passé, 33000 Bordeaux
- by e-mail: contact.cloralys@gmail.com
Each request must be signed and accompanied by a photocopy of both sides of an identity document bearing the Customer's signature and specifying the applicant's surname, first name and reply address. The response to the request made on the basis of one or more Computer Rights and Freedoms will be sent within one month of receipt of the request.


The General Conditions of Sale are subject to French law. Only the French version of these General Conditions of Sale is authentic.
In the event of a dispute, the customer must contact Cloralys directly by email at the following address: contact.cloralys@gmail.com